Privacy Policy

1. Who We Are

Tails & Treats is a trading name of Mitch Distribution Ltd, a company registered in England and Wales. Our registered address is:

Mitch Distribution Ltd
8 Old Forge Court
Colchester Road
Elmstead Market, CO7 7EA

Company Registration Number: 15439156
VAT Number: GB474605086

For any privacy-related questions, please contact us at hello@tailsandtreats.co.uk

2. Information We Collect

We collect information you provide directly to us when you:

• Place an order on our website
• Create an account
• Subscribe to our newsletter
• Contact us with enquiries
• Leave a product review

This information may include:

• Name and contact details (email address, phone number)
• Delivery address and billing address
• Payment information (processed securely by Stripe)
• Order history and preferences
• Communications you send to us

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and delivery updates
• Respond to your questions and requests
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and maintain security
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data based on the following legal grounds:

• Contract: To fulfil orders and provide our services
• Consent: For marketing communications (you can withdraw at any time)
• Legitimate interests: To improve our services and prevent fraud
• Legal obligation: To comply with laws and regulations

5. Sharing Your Information

We do not sell your personal information to third parties. We only share your data with:

• Delivery partners: To ship your orders (e.g., Royal Mail, courier services)
• Payment processors: Stripe processes payments securely on our behalf
• Email service providers: To send order updates and newsletters
• Analytics providers: To help us understand website usage

All third parties are required to protect your data and only use it for the specified purposes.

6. Cookies

Our website uses cookies to:

• Keep you signed in to your account
• Remember items in your shopping cart
• Understand how you use our website
• Improve your browsing experience

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes SSL encryption for all data transmitted through our website and secure storage of personal data.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically kept for 7 years for accounting and legal purposes.

9. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (where applicable)
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw consent: Withdraw marketing consent at any time

To exercise any of these rights, please contact us.

10. Marketing Communications

With your consent, we may send you marketing emails about new products, special offers, and news. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that even if you unsubscribe from marketing, we will still send you transactional emails related to your orders.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policy of any website you visit.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.